Concerns and Complaints

If you are dissatisfied in any way with our services, we want to know about it. We want to get it right for you.

We have a formal internal complaints handling process and will try to reach a satisfactory resolution with you as soon as possible.

Step One: Please email dean@parablefinancial.co.nz or contact Dean on 027 6624154. You can make your complaint verbally, by email, or letter. We will acknowledge your complaint within 2 working days and try to resolve your complaint within 10 days.

We may need to ask you for further information or agree on an extension if the issue is complex or there are issues outside our control.

Step Two: If we cannot agree on a resolution, you can contact our independent external dispute resolution scheme, Financial Services Complaints Ltd. Financial Services Complaints Ltd is an external financial dispute resolution scheme approved by the Minister of Consumer Affairs under the Financial Service Provider (Registration and Dispute Resolution) Act 2008.

The FSCL can be contacted at complaints@fscl.org.nz or 0800 347 257 They will investigate your complaint and work to facilitate an agreed resolution. If this is not possible, the Scheme may make a formal decision that is binding on Parable Financial but not you unless you accept the decision.

The process is free to you, and the Scheme will assist you in lodging your complaint.

Contact Details:

Dean Peddle – 027 6624154 Office – 05088 PARABLE

7 Tutchen Street, Tauranga South, Tauranga, 3110.

Mobile service also available for your convenience.